Lead Logistics - Process Specialist
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Key Responsibilities:
- Operation handling
- Attend to export- or import-specific processes as assigned in the team
Export-specific processes
- Complete booking process, complying with SLAs and global process design
- Conduct Vessel reconciliation and manifest process as per process design
- Facilitate completion of documentation and invoicing process.
- Support with proactive activities that facilitate documentation and cargo release
- Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Import-specific processes
- Complete import process, complying with SLAs and global process design.
- Execute pre-arrival and import manifest process.
- Facilitate completion of documentation process, closing of open export tasks.
- Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
- Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Other Responsibilities
- Resolve daily issues and adhoc cases, escalate where needed.
- Propose solution and options to customers, support customers/other teams to resolve issues and exception handling.
- Initiative to improve daily operation, both in productivity and work quality.
- Other relevant tasks/projects assigned by leaders.
Qualification/s:
- Graduated from relevant majors in Logistics/Supply Chain/Business or Language (Thai, Khmer, Burmese,..) major.
- 1 year of working experience in SCM/OCE freight industry.
- Minimum 6 months internship experience in Logistics and Shipping industry.
- Influent Microsoft office (excel, power point, outlook, ...)
- Influent English, both in speaking and writing. Thai, Khmer language knowledge is a plus.
- Strong communication both in writing and speaking
- Passion in working with process and customers, with a careful sense.
- Strong customer centricity mindset.
- Proactive and quick learning, strong mind of improvement.
- Team player, can coordinate with team mate for common goals.
- Power BI, automation application understanding is a plus.
Contact: my.n.vo@lns.maersk.com
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